Executive & Administrative Assistant

I build the systems
behind reliable
operations.

10+ years across banking compliance, real estate operations, and small-business support — the past several years spent building SOPs, sales collateral, and CRM systems from the ground up, so the business runs the same way whether or not the owner is in the room.

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10+Years experience
28+SOP docs built
500+CRM contacts managed
98%+Compliance score, 10+ yrs
About Me

My career started in banking compliance — seven years at HSBC Philippines, three at Capital One before that — auditing customer interactions and holding the line on accuracy.

Since moving into virtual assistance and executive support, I've applied that same discipline to building things that didn't exist yet: a 28-document SOP library for a landscape lighting company, a 500-contact CRM pipeline for a real estate investor, referral programs, sales collateral, content calendars.

Years of managing calendars, inboxes, CRMs, and client communications across multiple industries have taught me how to walk into a business, find what's disorganized or slipping through the cracks, and fix it without needing to be micromanaged.

My goal isn't to be a task-taker. It's to become the person a business owner stops worrying about.

Calendar & Inbox ManagementCore
CRM & Lead Pipeline (HubSpot, Jobber)Core
SOP Development & DocumentationCore
Sales Collateral & Presentation DesignApplied
B2B Referral Partnership DevelopmentApplied
Quality Auditing & ComplianceFoundation
Social Media Content StrategyApplied
Email Marketing & Newsletter CampaignsApplied
HIPAA ComplianceCertified
Google Workspace & Microsoft OfficeTooling
Canva · CapCut · AsanaTooling
Work Experience

The record, in order.

Executive Assistant — Get Lit Landscape Lighting

Jan 2026 – Sep 2026
  • Built and implemented a 28+ document SOP library covering lead intake, follow-up, scheduling, invoicing, HR, and marketing — standardizing operations for a business with no prior documented processes
  • Designed branded sales collateral, including 7 service-specific lookbooks and a referral partner program presentation, used directly in client-facing sales conversations
  • Structured and launched a B2B referral partner outreach program from scratch, including call scripts, qualification process, and a 10% commission structure
  • Managed the full sales pipeline in Jobber CRM from lead intake through invoicing, maintaining accurate KPI and lead-source reporting for ownership
  • Planned multi-channel content calendars and email marketing campaigns (Constant Contact, Mailchimp) across Facebook and Google Business Profile
  • Led full-cycle recruitment for a Crew Leader position — screened 144 applicants down to a shortlist of 22, conducted phone interviews, and coordinated final interviews with ownership
  • Ran operations independently during ownership absences, executing outreach to 200+ leads with no drop in response time

Virtual Assistant — AP Pressure Washing & Christmas Lights

Oct – Dec 2025 · Seasonal
  • Managed 25–50 customer inquiries weekly across text and email with consistent same-day follow-up
  • Prepared quotes and design estimates for Christmas lighting installations, directly supporting the sales pipeline
  • Coordinated scheduling between clients and job sites for pressure washing and lighting projects

Marketing Assistant — Social Media Cookie / Soccer Buddies

Apr – Dec 2025 · Part-time
  • Ran cold-calling and lead generation campaigns for a real estate investor, generating 50–100 leads per month
  • Streamlined listing management and documentation workflows for day-to-day investment operations

Service Quality Analyst — HSBC Philippines

2017 – 2024
  • Monitored and audited 50–100 live chats and calls per day for compliance, helping sustain a 98%+ satisfaction and compliance score across a 7-year tenure
  • Conducted audits and analyzed data to identify trends, documenting findings and developing test plans that informed process improvements

Real Estate Virtual Assistant — Vision Property Group Concurrent w/ HSBC

Jun 2021 – Feb 2023
  • Researched and cold-called 100+ properties/leads per month, supplying qualified opportunities to the acquisitions team
  • Managed a 500+ contact CRM pipeline in HubSpot, ensuring consistent follow-up and organized lead tracking

Virtual Assistant – Admin — Grey Elephant Concurrent w/ HSBC

2022 · Part-time
  • Managed executive scheduling, correspondence, and file organization remotely, with discreet handling of confidential information

Customer Service Representative — Capital One Support Services Inc.

2014 – 2017
  • Handled 60+ customer inquiries daily across phone, email, and chat, collaborating with internal teams to resolve complex issues
Testimonials

On the record.

Everything has been going really well. She's a quick learner with a great work ethic — it's already saved me a lot of time and made communicating with clients much faster.
— Austin, Client
A quick learner, great at retaining information, and eager to get going. I'm confident she'll be a great asset to my business.
— Client Testimonial
I really appreciate all the help you've given me this season. You made my day-to-day life so much easier, and I'm very thankful for everything you contributed.
— Client Testimonial
Very pleased with how far she's come and the level of engagement she's shown — outstanding dedication and flexibility.
Get in Touch

Let's build the next system together.

Open to full-time remote Executive Assistant and Operations Support roles. I respond fast — usually within the day.

Email
mnpriveraa@gmail.com
WhatsApp
+63 939 225 1592
LinkedIn
/in/vanathalierivera
OnlineJobs.ph
View OLJ Profile
Resume
Download CV (PDF)
Based in

Philippines (Remote)